Jonathan Miller Instructional Designer

Creative. Versatile. Passionate.

Hi, I'm Jon!
Hi, I'm Jon!

Nice to meet you!

I am a vibrant, optimistic, and enthusiastic professional who derives joy from devising innovative methods to facilitate learning for others. My forte lies in fostering collaborative environments and providing support to fellow team members, where I thrive at my best. Despite my diverse background in communications roles, my passion has always been rooted in training. Recognizing the impact of well-crafted training courses and compelling sales presentations, I bring a wealth of experience. I am equally invigorated by the prospect of embracing new technologies and leveraging cutting-edge tools to enhance the design of my courses.

Award-Winning Design

At Quantum Health, faced with onboarding a new client featuring a intricate health insurance plan structure, we needed to swiftly enhance the skills of our operations staff within a tight two-week timeframe. Our solution? Rapid eLearning.

Collaborating with a subject-matter expert, I successfully developed four comprehensive modules, satisfying our client's needs. In recognition of this accomplishment and the exceptional quality of the modules, I was honored with the prestigious Quantum Leap award.

Quatum Leap Award

Self-Paced Materials

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Interactive Checklist and Video

In this module, the user was directed to view the learning material, then watch and evalute a real customer interaction video. They were able to evaluate the video with an interactive checklist.

HIPAA Course
Compliance Course

"The best HIPAA course I've taken in 30 years." - The CFO

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Scenario Learning

Only you can help socialite Vanessa Delafontaine in this straight-forward eLearning example.

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Guarantee Game

Similar to a game with which you might be familiar.

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Ticket Training

Training the employees how to best submit an IT ticket.

Instructor-Led Materials

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Slide Deck

This presentation should help you make delicious, homemade cinnamon rolls.

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User Manual

I lead the slide team at church and put this together so that we could onboard future volunteers.

Resume

Download Resume

Work Experience

Learning and Development Analyst
Whole Foods Market
April 2024 – Present
  • Designed and delivered engaging training programs using eLearning tools (Articulate, Inkling, Vimeo), including voiceovers, assessments, and multimedia for cross-functional apprenticeship programs.
  • Collaborated with subject matter experts to define learner requirements, incorporate feedback, and align training materials with business goals across multiple development phases (Alpha, Beta, Gold).
  • Created and maintained end-user training assets such as facilitator guides, onboarding resources, job aids, and certification checklists to support consistent and scalable learning.
  • Led process improvements by developing SOPs, creating modular design templates, and coaching peers on best practices for content management and tool usage (Rise, Vimeo).
  • Delivered training across multiple formats—VILT, ILT, blended learning—supporting technical and soft-skill development for operational roles in retail and distribution environments.
  • Applied instructional empathy through hands-on field experience (Produce and Grocery shifts, distribution center visits, media production support), and led peer design sessions to foster learning culture.
    •
    Technical Training Lead Analyst
    Cigna Healthcare
    May 2022 – Nov 2023     		Collaborated closely with leaders, peers in learning and development, and subject matter experts to spearhead the design of impactful learning experiences for the US Market Sales division. Played a key role in mentoring team members, contributing to the development of a high-performing and skillful workforce.
    Instructional Systems Designer
    Quantum Health
    June 2016 – May 2022    		 Proactively identified and assessed learning needs across all departments, driving the design, development, and deployment of comprehensive learning solutions. Orchestrated the creation of instructor-led courses, bespoke eLearning modules, and various other educational resources. Additionally, took charge of managing the Learning Management System (LMS), demonstrating a keen eye for detail by generating in-depth, metrics-heavy reports that not only showcased Return on Investment (ROI) but also effectively illustrated the impact and efficacy of the learning initiatives.
    Instructional Design Program Manager
    Veeam
    July 2015 – June 2016    		 Offered dedicated eLearning support to the Veeam sales team by conceptualizing and crafting engaging learning experiences. Developed detailed storyboards and dynamic online learning modules using Adobe Captivate.
    Instructional Designer
    National Church Residences
    March 2014 – July 2015    		 Developed online training modules using Articulate Studio. Infused creativity by seamlessly integrating graphic elements and animations crafted with proficiency in Flash, Illustrator, and Photoshop. Additionally, authored comprehensive user guides using Adobe InDesign and conducted impactful learning webinars, showcasing a multifaceted skill set in content creation and instructional design.
    Technical Writing Contractor
    Cheetah Technologies
    December 2012 – December 2013    		 During this 12 month contract position, I acted as the lead technical writer and worked with Subject Matter Experts to translate complicated technical information into user guides, release notes, and online help using Adobe Framemaker and Robohelp.
    Trainer/Technical Writer
    Compunetix
    March 2009 – November 2012    		 Delivered monthly, multi-day software demonstrations and training sessions for both customers and employees. These sessions spanned local and international locations, requiring travel to Asia, Europe, and the U.S. My approach involved becoming a subject matter expert for their products and being culturally sensitive, fostering the establishment of enduring business relationships.

    Education

    Cedarville University
    2001-2005
    Bachelor of Arts: Professional Writing and Information Design

    Software Skills

    Articulate Studio

    Storyline 360

    Rise 360

    Review 360

    		 Learning Management Systems

    Docebo

    Bridge

    Adobe Creative Suite

    Captivate

    Photoshop

    Premiere

    Illustrator

    Audition

    		 Contextual User Help Whatfix
    Microsoft Office

    Word

    PowerPoint

    Outlook

    Teams

    Excel

    Visual Basic

    OneNote

    		Other Software Skills

    Well Said Labs

    HTML/CSS/JavaScript/Bootstrap

    Audacity

    Unity

    In Progress