Jonathan Miller Instructional Designer

Creative. Versatile. Passionate.

Hi, I'm Jon!
Hi, I'm Jon!

Nice to meet you!

I am a vibrant, optimistic, and enthusiastic professional who derives joy from devising innovative methods to facilitate learning for others. My forte lies in fostering collaborative environments and providing support to fellow team members, where I thrive at my best. Despite my diverse background in communications roles, my passion has always been rooted in training. Recognizing the impact of well-crafted training courses and compelling sales presentations, I bring a wealth of experience. I am equally invigorated by the prospect of embracing new technologies and leveraging cutting-edge tools to enhance the design of my courses.

Award-Winning Design

At Quantum Health, faced with onboarding a new client featuring a intricate health insurance plan structure, we needed to swiftly enhance the skills of our operations staff within a tight two-week timeframe. Our solution? Rapid eLearning.

Collaborating with a subject-matter expert, I successfully developed four comprehensive modules, satisfying our client's needs. In recognition of this accomplishment and the exceptional quality of the modules, I was honored with the prestigious Quantum Leap award.

Quatum Leap Award

Self-Paced Materials

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Interactive Checklist and Video

In this module, the user was directed to view the learning material, then watch and evalute a real customer interaction video. They were able to evaluate the video with an interactive checklist.

HIPAA Course
Compliance Course

"The best HIPAA course I've taken in 30 years." - The CFO

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Scenario Learning

Only you can help socialite Vanessa Delafontaine in this straight-forward eLearning example.

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Guarantee Game

Similar to a game with which you might be familiar.

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Ticket Training

Training the employees how to best submit an IT ticket.

Instructor-Led Materials

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Slide Deck

This presentation should help you make delicious, homemade cinnamon rolls.

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User Manual

I lead the slide team at church and put this together so that we could onboard future volunteers.

Resume

Download Resume

Work Experience

Learning and Development Analyst (Learning Experience Design)
Amazon / Whole Foods Market
April 2024 – Present
  • Partner with cross-functional stakeholders and subject matter experts to define learning strategy, identify capability gaps, and design scalable training solutions aligned to business objectives.
  • Lead learning design initiatives across projects, influencing stakeholders and guiding decision-making on learning strategy and experience design.
  • Pilot AI-assisted learning experiences, including adaptive content pathways and conversational learning concepts to improve learner engagement.
  • Integrate generative AI tools (e.g., ChatGPT, WellSaid Labs) to accelerate content development, enhance voiceover production, and streamline instructional workflows.
  • Leverage AI to rapidly prototype training materials and iterate based on stakeholder feedback.
  • Design and deliver training programs supporting apprenticeship initiatives, improving onboarding speed and consistency across teams.
  • Develop scalable learning assets (job aids, certification pathways) enabling consistent knowledge transfer across distributed teams.
  • Lead process improvements by developing SOPs, creating modular design templates, and coaching peers on best practices for content management and tool usage (Rise, Vimeo).
  • Deliver training across multiple formats—VILT, ILT, blended learning—supporting technical and soft-skill development for operational roles in retail and distribution environments.
    •
    Technical Training Lead Analyst
    Cigna Healthcare
    May 2022 – Nov 2023
  • Led development of training and coaching assets for sales teams, aligning learning solutions with business performance goals.
  • Partnered with stakeholders to identify skill gaps and support enablement initiatives across the U.S. Market Sales organization.
  • Mentored junior team members and contributed to content quality and consistency.
    • Instructional Systems Designer
    Quantum Health
    June 2016 – May 2022
  • Designed and developed digital onboarding and leadership training programs for healthcare and call center staff.
  • Evaluated learning effectiveness through learner feedback, performance metrics, and iterative design improvements.
  • Implemented a Learning Management System (LMS) and defined enterprise usage strategy.
  • Created scalable eLearning content using Articulate and Adobe tools.
  • Coordinated with external tools/platform vendors (WalkMe) to support scalable learning delivery.
  • Evaluated third-party tools and content solutions to ensure alignment with learning experience standards.
    •
    Instructional Design Program Manager
    Veeam
    July 2015 – June 2016    		 Offered dedicated eLearning support to the Veeam sales team by conceptualizing and crafting engaging learning experiences. Developed detailed storyboards and dynamic online learning modules using Adobe Captivate.
    Instructional Designer
    National Church Residences
    March 2014 – July 2015    		 Developed online training modules using Articulate Studio. Incorporated graphic elements and animations using Flash, Illustrator, and Photoshop. Wrote user guides in Adobe InDesign and created learning webinars.
    Technical Writing Contractor
    Cheetah Technologies
    December 2012 – December 2013    		 During this 12 month contract position, I acted as the lead technical writer and worked with Subject Matter Experts to translate complicated technical information into user guides, release notes, and online help using Adobe Framemaker and Robohelp.
    Trainer/Technical Writer
    Compunetix
    March 2009 – November 2012    		 Provided monthly, multi-day training sessions for customers and employees. Conducted the training sessions both locally and internationally, traveling to offsite locations in Asia, Europe, and the U.S. to train clients. Sessions incorporated adult learning principles while being sensitive to cultural differences and building lasting business relationships.

    Education

    Cedarville University
    2001-2005
    Bachelor of Arts: Professional Writing and Information Design

    Learning Technologies and Tools

    Learning Design and Authoring

    Articulate 360

    Adobe Captivate

    RoboHelp

    WalkMe

    Whatfix

    		 AI and Media Tools

    ChatGPT

    Well Said Labs

    Synthesia

    Amazon Internal AI Tools (many)

    Vyond
    LMS / Platforms

    Docebo

    Bridge LMS

    Cornerstone

    Amazon Learn

    		 Design and Development

    Audacity

    Adobe Photoshop, Premiere, Illustrator, Audition, and InDesign

    HTML/CSS/JavaScript

    Vimeo

    Microsoft Word, Powerpoint, Excel, and SharePoint