Jonathan Miller Instructional Designer

Creative. Versatile. Passionate.

Hi, I'm Jon!
Hi, I'm Jon!

Nice to meet you!

I am a vibrant, optimistic, and enthusiastic professional who derives joy from devising innovative methods to facilitate learning for others. My forte lies in fostering collaborative environments and providing support to fellow team members, where I thrive at my best. Despite my diverse background in communications roles, my passion has always been rooted in training. Recognizing the impact of well-crafted training courses and compelling sales presentations, I bring a wealth of experience. I am equally invigorated by the prospect of embracing new technologies and leveraging cutting-edge tools to enhance the design of my courses.

Award-Winning Design

At Quantum Health, faced with onboarding a new client featuring a intricate health insurance plan structure, we needed to swiftly enhance the skills of our operations staff within a tight two-week timeframe. Our solution? Rapid eLearning.

Collaborating with a subject-matter expert, I successfully developed four comprehensive modules, satisfying our client's needs. In recognition of this accomplishment and the exceptional quality of the modules, I was honored with the prestigious Quantum Leap award.

Quatum Leap Award

Self-Paced Materials

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Interactive Checklist and Video

In this module, the user was directed to view the learning material, then watch and evalute a real customer interaction video. They were able to evaluate the video with an interactive checklist.

HIPAA Course
Compliance Course

"The best HIPAA course I've taken in 30 years." - The CFO

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Scenario Learning

Only you can help socialite Vanessa Delafontaine in this straight-forward eLearning example.

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Guarantee Game

Similar to a game with which you might be familiar.

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Ticket Training

Training the employees how to best submit an IT ticket.

Instructor-Led Materials

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Slide Deck

This presentation should help you make delicious, homemade cinnamon rolls.

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User Manual

I lead the slide team at church and put this together so that we could onboard future volunteers.

Resume

Download Resume

Work Experience

Technical Training Lead Analyst
Cigna Healthcare
May 2022 – Nov 2023 		Collaborated closely with leaders, peers in learning and development, and subject matter experts to spearhead the design of impactful learning experiences for the US Market Sales division. Played a key role in mentoring team members, contributing to the development of a high-performing and skillful workforce.
Instructional Systems Designer
Quantum Health
June 2016 – May 2022		 Proactively identified and assessed learning needs across all departments, driving the design, development, and deployment of comprehensive learning solutions. Orchestrated the creation of instructor-led courses, bespoke eLearning modules, and various other educational resources. Additionally, took charge of managing the Learning Management System (LMS), demonstrating a keen eye for detail by generating in-depth, metrics-heavy reports that not only showcased Return on Investment (ROI) but also effectively illustrated the impact and efficacy of the learning initiatives.
Instructional Design Program Manager
Veeam
July 2015 – June 2016		 Offered dedicated eLearning support to the Veeam sales team by conceptualizing and crafting engaging learning experiences. Developed detailed storyboards and dynamic online learning modules using Adobe Captivate.
Instructional Designer
National Church Residences
March 2014 – July 2015		 Developed online training modules using Articulate Studio. Infused creativity by seamlessly integrating graphic elements and animations crafted with proficiency in Flash, Illustrator, and Photoshop. Additionally, authored comprehensive user guides using Adobe InDesign and conducted impactful learning webinars, showcasing a multifaceted skill set in content creation and instructional design.
Technical Writing Contractor
Cheetah Technologies
December 2012 – December 2013		 During this 12 month contract position, I acted as the lead technical writer and worked with Subject Matter Experts to translate complicated technical information into user guides, release notes, and online help using Adobe Framemaker and Robohelp.
Trainer/Technical Writer
Compunetix
March 2009 – November 2012		 Delivered monthly, multi-day software demonstrations and training sessions for both customers and employees. These sessions spanned local and international locations, requiring travel to Asia, Europe, and the U.S. My approach involved becoming a subject matter expert for their products and being culturally sensitive, fostering the establishment of enduring business relationships.

Education

Cedarville University
2001-2005
Bachelor of Arts: Professional Writing and Information Design

Software Skills

Articulate Studio

Storyline 360

Rise 360

Review 360

 Learning Management Systems

Docebo

Bridge

Adobe Creative Suite

Captivate

Photoshop

Premiere

Illustrator

Audition

 Contextual User Help Whatfix
Microsoft Office

Word

PowerPoint

Outlook

Teams

Excel

Visual Basic

OneNote

Other Software Skills

Well Said Labs

HTML/CSS/JavaScript/Bootstrap

Audacity

Unity

In Progress